Refund Policy

Last updated: August 1, 2026

This Refund Policy applies to digital DJ packs and other downloadable products purchased from LunarKal. Because digital files cannot be physically returned, different rules apply from those for physical goods.

Before downloading

Please review the product title, description, format, track count, compatibility information, and any preview before ordering. If you purchased the wrong product and have not accessed or downloaded it, contact us promptly. We will review the order and may cancel or exchange it where technically and legally possible.

After access or download begins

Except where required by applicable law, digital purchases are final once a download link has been accessed or a file has been downloaded. We do not normally refund a product because of a change of mind, personal taste, failure to review the description, incompatible third-party software not listed as supported, or a request made after the files have been substantially accessed.

When we will help

Please contact us if a paid download is materially defective, corrupted, incomplete, inaccessible, duplicated in the same order, or materially different from its product description. Include your order number, the product name, a description of the issue, and any relevant screenshot or error message.

We will first try to resolve the issue by providing troubleshooting, a corrected file, a replacement download link, or the correct product. If we cannot provide the purchased product within a reasonable time, we will offer an appropriate replacement, store credit, or refund to the original payment method.

Request period

Submit a problem report within 14 days of purchase so we can investigate download records and resolve the issue quickly. This request period does not limit any longer or non-waivable right available under applicable consumer law.

Duplicate and unauthorized charges

If you believe you were charged more than once for the same order or a payment was unauthorized, contact us promptly before opening a payment dispute where practical. We will investigate with the payment provider. Confirmed duplicate charges will be refunded.

Refund timing

Approved refunds are sent to the original payment method. Your bank or payment provider controls the time required for the credit to appear. Processing times and currency-conversion differences are outside our control.

Abuse and legal rights

We may refuse requests involving fraud, repeated abuse, account sharing, unauthorized redistribution, or a breach of the product licence. Nothing in this policy excludes, restricts, or replaces a consumer right that cannot legally be waived.

Contact

For refund support, contact LunarKal using the contact details displayed on this website or in your order email and include your order number.